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Strategic Performance Metrics
Beginning in the new fiscal year 2008-2009, the Department of
Taxation and Finance has developed new metrics and refined the group
of strategic metrics that support the Department's goal of promoting
government transparency and accountability to taxpayers. These
metrics will be posted on a quarterly basis.
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Performance Measurement Program |
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A critical component of the Department's Strategic Plan was the outcome-based performance measurement program. This program used various statistical measures to plan, monitor and evaluate results for the purpose of improving performance, achieving objectives and ensuring accountability. Performance measurement is a dynamic and evolutionary process. Accordingly, we continually reviewed and refined our performance measures and their use as we moved forward with our Three-Year Strategic Plan Update. The following are links to monthly summaries of representative performance statistics:
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Last Modified: October 22, 2007